Returns & Exchanges
At Fleshlight Australia, we want you to be completely satisfied with your purchase. If your item is faulty or does not meet your expectations, we offer a straightforward 30-day return policy for all eligible products.
Initiate Your Return
Log into your account and navigate to the 'My Orders' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Ensure your items are in their original, unused condition with all tags attached, and place them securely in the original packaging to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any Australia Post location, keeping a copy of your tracking receipt for your records.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing